Help
Email
A person answers.
Before you buy or after. Questions about the device, an order, or the guarantee.
A person replies within one business day.
We reply within one business day. [CONFIRM the response time the brand can hold]
What to include
- Your order number, if it's about an order
- What happened, and when
- For the guarantee: how many nights you used it. That's all we ask
Track your order
Orders ship in 1–2 days. You get a tracking link by email as soon as it is dispatched; delivery takes 5–8 days from there. If the tracking hasn't moved for five business days, write to us and we'll chase it.
