Questions, answered plainly.

Orders ship in 1–2 days and arrive in 5–8 days from dispatch. The device comes direct from our manufacturer, which is what keeps the price where it is and why it isn't at your door in two days. We would rather tell you that now than on day twelve.

A tracking link is emailed as soon as your order is dispatched. Tracking can take 24–48 hours to show its first scan. If it hasn't moved for five business days, write to us with your order number and we will chase it.

Email a photo within 7 days of delivery and we send a replacement at no cost to you.

Counted from the day the device is delivered. Use it for as long as you like inside those 60 days. If it hasn't earned its place on the nightstand, email us and we refund the full price. You keep the device; there is nothing to post back and no form to fill in.

[CONFIRM before publishing: return shipping policy. See docs/03-POLICIES.md.]

Ten minutes before the mask goes on. Sleeves in, press the button, do whatever you normally do before bed. When the cycle ends, mask on as normal.

You can use it whenever suits you, but the routine we designed it around is the ten minutes before the mask, so the lining is calmest when the airflow starts. If you miss an evening, don't double up.

No. It is a low-power red light, 5 milliwatts. The sleeves are soft and the device runs warm at most. It switches itself off after twenty minutes.

Slide the sleeves off, rinse them and let them dry. It charges over USB with the magnetic cable in about thirty minutes and a charge lasts around four hours of sessions.

No and no. It is a general wellness device. It does not diagnose, treat, cure or prevent any disease, including sleep apnoea. Your CPAP is the treatment. This is ten minutes on the lining the airflow irritates, used alongside the machine, never instead of it. Do not stop or change prescribed therapy on our account, and talk to your doctor if you are unsure.

It won't fix a mask that is the wrong size, and it won't help a nose that is blocked for structural reasons, a deviated septum for one. If you have a diagnosed nasal condition, are pregnant, have a photosensitivity disorder, or take medication that makes you sensitive to light, ask your doctor first. From age 10 the routine is the same; under 10, three minutes a session at most, with an adult.

Red light in the 650nm range has been studied on tissue for decades under the name photobiomodulation. In 1997 a clinical trial applied 650nm light inside the nose of 79 people with allergic rhinitis. That is evidence for the category. It did not test this device and it did not test CPAP users, and we won't pretend it did. The 60 days exist so you can find out on your own nose.

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Email us, or use the form on the Help page. We reply within one business day. [CONFIRM the response time the brand can hold.]